Regional IT Support Engineer, Nord Anglia Education China Region Office

Nord Anglia Education


JOB PURPOSE: This position plays a crucial role in ensuring the smooth operation and maintenance of the IT infrastructure within the designated region. It requires a strong understanding of network infrastructure, expertise in Azure cloud / M365 services, and proficiency in PowerBI. This position will be responsible for providing technical support, troubleshooting issues, and implementing IT solutions to enhance organizational efficiency.

REPORTING TO: Regional Head of IT Operation

Responsibilities:

1. Microsoft 365 Service Management:

  • Administer and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Intune, Teams, etc.
  • Monitor and optimize M365 service performance, security settings

2. Azure Cloud Services:

  • Monitor Azure cloud services, including virtual machines, storage, networking, and security
  • Work with IT infrastructure team to implement and optimize cloud-based solutions

3. PowerBI Implementation:

  • Utilize PowerBI to create and maintain insightful dashboards and reports for decision making purposes
  • Train end-users on PowerBI functionalities and promote data-driven decision-making within the region

4. Network Infrastructure Management:

  • Implement, and maintain regional network infrastructure to ensure optimal performance and reliability
  • Troubleshoot and resolve network issues, ensuring minimal downtime and efficient resolution

5. Technical Support:

  • Provide timely and effective technical support to end-users in the region, addressing hardware, software, and network-related issues
  • Collaborate with the central IT support team to escalate and resolve complex technical problems

6. Security and Compliance:

  • Implement and enforce IT security policies to safeguard regional systems and data
  • Stay informed about industry best practices and ensure compliance with relevant regulations

7. Documentation:

  • Maintain accurate and up-to-date documentation for network configurations, system changes, and troubleshooting procedures
  • Develop and update user guides and documentation for IT-related processes

8. Collaboration and Communication:

  • Collaborate with other IT professionals, both regionally and centrally, to ensure consistency and alignment of IT services
  • Communicate effectively with end-users, management, and other stakeholders on IT-related matters

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Proven experience as an IT Technician or similar role, with a focus on M365 services, Azure cloud, network infrastructure and PowerBI
  • Certification in relevant technologies (e.g., Azure certifications)
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively within a team
  • Knowledge of IT security best practices and compliance standards

Preferred Skills:

  • Experience with other cloud platforms (e.g., AWS, Ali Cloud Platform)
  • Familiarity with scripting languages (e.g., PowerShell) for automation tasks

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