IT Manager

Description

About the Role

We are seeking a highly skilled IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.

What you will be doing {responsibilities and duties}:

• IT Operations & Infrastructure
• Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
• Ensure system availability, performance, and scalability to support business growth.
• Guarantee compliance with corporate IT policies and medical device industry regulations.
• Cybersecurity
• Lead the company’s cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
• Conduct regular risk assessments, vulnerability scans, and penetration testing.
• Oversee incident response, disaster recovery, and business continuity planning.
• Cloud & Service Management
• Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
• Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency.
• Oversee vendor and service provider relationships.
• Helpdesk & Organizational Service Framework
• Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
• Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
• Drive continuous improvement in IT support processes, knowledge base, and self-service tools.
• Innovation & Technology Enablement
• Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
• Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
• Act as a technology champion, driving innovation across the organization.
• Project Management
• Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
• Collaborate with business leaders to align IT initiatives with corporate strategy.
• Drive digital transformation projects to enhance collaboration, security, and productivity.
• Leadership & Team Management
• Supervise and mentor IT team members, including infrastructure and helpdesk staff.
• Foster a culture of accountability, continuous improvement, and knowledge sharing.
• Build strong relationships with global IT counterparts and local business leaders.
• Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.

Requirements

What you have:

• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s degree preferred).
• 7+ years of IT experience, with at least 3 years in a managerial role in a global company.
• Strong expertise in cybersecurity, cloud infrastructure (Azure/AWS/Google Cloud), networking, and enterprise systems.
• Proven experience in helpdesk management, IT service delivery, and service frameworks (ITIL/ISO standards).
• Demonstrated ability to bring innovation and new technologies into IT operations.
• Track record of successful IT project management in global or regulated environments.
• Knowledge of ISO 27001, GDPR, HIPAA, and other compliance standards relevant to medical devices and healthcare.
• Excellent communication, leadership, and stakeholder management skills.
• Fluency in English (written & spoken).
• Experience from a medical device company – advantage.

Advantages:

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